In some cases, double-billing can occur due to accidental purchase of multiple subscriptions (from the website, Apple Store, Google Play, etc.)
You can always check your active subscriptions on the Me → Settings & Account Details → Manage subscription page.
If you were charged multiple times because of the double subscription issue, please submit a new request, and we will assist you with getting a refund.
To speed up the process, we recommend following these steps:
- Specify that you've been charged multiple times for the subscription;
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Please send us either a screenshot showing both subscriptions or a payment receipt/invoice for the purchase from the Manage subscriptions page;
- Send an email from the address you used to register on the site simple-life-app.com. We send trial confirmation and subscription-related messages to this email;
- If you’re not sure which email you used for registration and payment, please send us your User ID. To find it, please open our application, tap the Me button in your app, scroll down to the bottom, and tap to copy.