In most cases, the subscription isn't displayed on the "Manage subscriptions" tab because of the wrong sign-in method.
First of all, please double-check that you've signed in with the same email that you used to sign up. Secondly, please choose a sign-in option that corresponds to the type of subscription you have. Click here learn more about the sign in process.
To troubleshoot this issue, please log out of the current account and log in again using the sign-in option you've used to subscribe to our service. Your premium subscription should be active after that alongside your fasting plan.
To log out of the current account, go to “Me” → “Log out”.
Then log in again using the original sign-in method.
For example, if you purchased a subscription from Google, please make sure that you've signed in using the "Continue with Google" option and with your Google account. The same thing applies to accounts registered with Facebook.
If your subscription was purchased on our website (simple-life-app.com), make sure that you've used the "Continue with email" option when signing in to Simple. If you tried both options and your premium subscription is still not displayed at the "Manage Subscription" tab, email us at email@example.com
or use the “Submit a new request” button at the bottom of this page.
To speed up the process, we recommend following these steps:
- Send a message from the address you used to register on the site simple-life-app.com. We send trial confirmation and subscription-related messages to this email.
- If you’re not sure which email you used for registration and payment, please send us your User ID. To find it, open our application, tap the “Me” button in your app, scroll down to the bottom, and tap to copy.
- A payment receipt or an invoice would be helpful too.