If you change your phone to a new one, it's possible to transfer your Simple experience to the new device easily.
First, log in with the same email you used to sign up on the original device.
Please choose a sign-in option that corresponds to the type of subscription you had on the source device: if you had a subscription with Apple, choose Continue with Apple, for example. If you purchased your subscription via our website, choose Continue with email:
If you experience any problems with the sign-in process, you can message us by submitting a new request at the bottom of this page.
To transfer all the fasting data from the original device (fasts, logged meals, etc.), please message us at care@simple.life specifying:
— The User ID that you used on the original device;
— The User ID of the new device you are currently using. Here is an article that will help you find your user ID.
If you cannot access the original phone and get the old User ID that you used on the device, then send us an email with which you created your Simple subscription — we'll find all the data manually.
Once you perform all these steps, you should be good to go with continuing your Simple journey. 😊