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Troubleshooting

Common issues and how to fix them.

  1. Simple App Help Center
  2. Troubleshooting

Account Related

  • Can I change my account email?

  • Setting up Simple on a new phone

  • Where do I find my User ID?

  • How to delete your account

Common issues

  • I can't find my liquid intake on the list

  • I logged a liquid intake and it interrupted my fast

  • I forgot to log a meal or a fast

  • I forgot to end my fast

Billing issues

  • Refund Policy 

  • How to request a refund if you subscribed via the App Store

  • Double-billing situations

  • Contact support

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