Troubleshooting

Account Related

• Can I change my account email?

• Setting up Simple on a new phone

• Where do I find my User ID?

• How to delete your account

• What is my password and how do I set it?

Common issues

• How to report a bug to us

• I can't find my liquid intake on the list

• I logged a liquid intake and it interrupted my fast

• I forgot to log a meal or a fast

• I forgot to log the end of my fast

Billing issues

• How to get a refund if you subscribed on our website

• How to get a refund if you subscribed via Google Play

• How to request a refund if you subscribed via the App Store

• Refund Policy

• Contact support