Troubleshooting

Account Related

• Can I change my account email?

• Setting up Simple on a new phone

• Where do I find my User ID?

• How to delete your account

• I can't see my subscription

Common Issues

• I can't find my liquid intake on the list

• I logged a liquid intake and it interrupted my fast

• I forgot to log a meal or a fast

• I forgot to end my fast

Billing issues

• Refund Policy 

• How to request a refund if you subscribed via the App Store

• Double-billing situations

• Request a refund if you subscribed via Simple’s website