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Troubleshooting
Common issues and how to fix them.
Simple App Help Center
Troubleshooting
Account Related
Can I change my account email?
Setting up Simple on a new phone
Where do I find my User ID?
How to delete your account
I can't see my subscription
Common Issues
I can't find my liquid intake on the list
I logged a liquid intake and it interrupted my fast
I forgot to log a meal or a fast
I forgot to end my fast
Billing issues
Refund Policy
How to request a refund if you subscribed via the App Store
Double-billing situations
Request a refund if you subscribed via Simple’s website
cancel subscription, how to start, what's on the home screen, how to log fasts
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